Tag - technology

Panasonic: lying about 1080p?

Panasonic has great tech gear, including excellent plasma screens. I’ve been considering buying one, and just today got a brochure directly from Panasonic on their plasmas.

Only problem?

They claim their TH-42PX60 model is 1080p. More precisely, their actual claim is “1080p digital processing for next-generation video sources.” The same claim is on the Canadian Panasonic website, referring to all of Pannie’s TH models.

However, the actual resolution of all the TH models is nowhere near 1920 x 1080 … the resolution that defines what “full HD” or 1080p actually means.

The closest is the 58″ TV, and that only has a 1366 x 768 resolution. The 42″ model is only 1024 x 768 … not even 720p, never mind 1080p.

This is either completely false advertising or very deceptive. The claim that they’re making seems to be stating that the TV is 1080p-compatible. On closer examination, of course, it simply says that the digital processing is 1080p … not that the display technology is 1080p.

I don’t think too many people will notice that. Seeing 1080p in the marketing, they’ll assume they’re getting a 1920 x 1080 plasma.

And that’s simply not true.

[tags] panasonic, plasma, deceptive, HD, HDTV, john koetsier [/tags]

MediaTemple: starting to rock again

MediaTemple (my hosting company) is really starting to do all the right things and is regaining my confidence rapidly.

While having had quite a few problems over the past month, they’ve compensated affected people and are aggresively communicating about system upgrades, enhancements, and status.

The bare facts are that GridServer is starting to deliver on the promise that made me pull up stakes and move my sites. The warm fuzzy emotional appeal is that MT is being completely open and aboveboard during what will probably still be some “interesting” weeks ahead.

Kudos and congrats!

[tags] mediatemple, mt, hosting, communication, crisis, john koetsier [/tags]

Beautifully perfectly empty desktop

For the first time in perhaps 3 years, my desktop is beautifully, perfectly, empty – a wonderful tabula rasa on which I can create Anything I Want™.

beautifullyempty.jpg

I’m a bit of a freak about computer desktop neatness (which is not the same as saying I’m good at keeping my desktop clean).

It gives me a mini heart attack when I see colleagues with 15, 25, even 75 icons scattered over their desktop like dominoes that have already been knocked down. Some people have no desktop at all … just documents and applications and servers and connected disks and CDs wallpapering their computerized window on the world.

It’s almost a GTD thing for me: items on my desktop are things that need to be done, work that is calling my name, tasks that have not been completed. An empty desktop, then, is a symbol of a successful day, a caught-up workload, a mastered schedule.

The peace. The serenity.

Soon to be shattered, of course, by the relentless stampede of barbarian TO-DOs through the narrow funnel of my traitorous email in-box.

Ah well. Even a moment’s peace is valuable. Refreshed, I am ready to return to battle.

[tags] desktop, screenpic, GTD, getting things done, peace, tasks, to-dos, john koetsier [/tags]

MediaTemple does the right thing

I’ve posted a few critical stories regarding MediaTemple’s new grid server product lately.

But I’m happy to be able to post good news: now MT is doing the right thing. I just got this email:

Dear John,

Our records indicate that you recently opened up a support request related to an open incident, wide-spread problem, or known issue relating to (mt) Media Temple’s new (gs) Grid-Server system. We want to apologize for the inconveniences this may have caused you.

We are compensating you 3 months of service as a concession for the troubles we may have caused you and your site. No action is required on your part. In the next 24 hours this will appear in your account in the form of a credit.

We will be announcing GRID MASTER RELEASE (v.1.1), and version upgrade which fixed hundreds of bugs and will dramatically improve your overall experience with this system.

(mt) Media Temple wishes to thank you sincerely for your patience during the course of these incidents. We believe the (gs) Grid-Server is an amazing system with new technology that has only begun to reach its real potential. Please look forward to announcements in the next few days relating to our new master release.

Thank you again.

Best Regards,

(mt) Media Temple
Hosting Operations

Good move, Mediatemple. Stuff happens, errors occur: that’s reality. I’m looking forward to good continued service from MT.

[tags] MT, mediatemple, customer, service, john koetsier [/tags]

I want people this passionate about the tools I’m building

Thomas Hawk just bought a Mac after 18 years of wandering about in the valley of the shadow of Windows.

Here’s what he has to say:

I never in a million years would have thought that the design of a laptop would ever matter to me at all. It’s not about the aesthetics of a machine. It’s what it does for you right? Well, maybe. But this machine is damn sexy. I love the way that the keyboard is lit at night so that I can work in the dark. I love that glassy screen. There is something about the feel of the polished aluminum as I hold, no caress, the thing in my hands. It types perfectly. I love how I can use two fingers on the touch pad to move my screen down. I love how it has a hidden built in microphone and a small little video camera in the screen so that I can do video phone stuff through Skype super easily. I love how the little power supply has a magnet built into it and just kind of plugs itself in. And yes, I even love that glowing little Apple logo on the back of the case that I’ve scoffed at in the past at the various conferences and tech meetups that I’ve gone to.

(Every time I see some crappy Dell laptop or an IBM/Lenovo ThinkPad I look at all the sharp angles, notches, odd bulges, and unsimple lids and just shake my head.)

That aside, however, here’s the point: how extravagantly wonderful is it when people rave like this about a product, service, or tool that you’ve create? I passionately want people who use the stuff I build or contribute to to passionately love them.

(And yes, I am building something. Still pre-alpha, though.)

As I saw recently on a design site: design like you give a damn.

[tags] design, mac, thomas hawk, john koetsier [/tags]

MediaTemple GridServer is a disaster

I moved to MediaTemple a few months ago on the promise of great service and an upcoming grid server product that was supposed to blow everything else out of the water.

Instead, it just blows.

It’s had multiple outages, some ephemeral, some lasting for significant fractions of an hour – like today’s. See also this almost comical account: we found a bug. Another bug! Yet another bug!

Now my control panel is down for “maintenance:”

mt-grid-down.jpg

Even now, this afternoon (4:20 PST), access to my blog, email, associated sites, and services is intermittent and slow. Not impressive. Not impressive at all.

I feel for the techs behind the service – I’ve been there, in that nasty, awful place where things just keep horribly going wrong. But the bottom line is: it needs to work, and it needs to work now.

MT better fix this soon or there will soon be many recent ex-MT clients.

. . .
. . .

Perhaps only a language geek like me appreciates it, but I love the idiocy of the error message above.

First of all, is there an actual error, or is maintenance being conducted? We all know the answer, but the error message is attempting to suggest the opposite. Secondly, is the control panel unavailable for use due to maintenance … or unavailable to be maintained? Again, the answer is obvious, but the wording is ridiculous.

[tags] MT, mediatemple, grid, gridserver, bizhack, john koetsier, buggy [/tags]

Automation and customer service

We’ve all been on the phone to the cable/satellite/electric company, furiously navigating endless voice menus, endlessly pressing 0 for a real live human being.

When is automation a good customer service strategy? That’s the question Leo Bottary, a Hill & Knowlton VP, asked today.

Since I hate to write (or do) something and only use it once, here was my comment:

Knowing what to automate and how to automate is the key.

That’s a simple statement, but what does it mean? Here’s a simple rubric: are you automating to meet your needs or to meet your client’s needs?

If the former, you’re almost certain to negatively impact customer service and customer perception of your company. If the latter – and truly the latter – you run the risk of being a truly great, customer-friendly company.

Example: I’m always getting a new computer or having a hard drive crap out, which means I’m always transfering apps to my new computer.

It’s always a pain to deal with software licensing, which I never keep good track of because it’s boring and tedious and detail-oriented, all of which I hate.

But one company, Ambrosia Software (from whom I purchase Snapz Pro – a video screen capture utility) offers an email license code service. Simply send an email from the address with which you purchased your software and they’ll send you a new license code, having looked you up in their database.

Simple and extremely fast – almost instant – meaning great customer service.

Note that this is right for them – a technology company. It may not be right for a cappacino machine manufacturer.

Just speaking personally, I hate phoning for customer service. I wish all companies had great online customer service – which should include live chat.

[tags] customer, service, technology, automation, leo bottary, john koetsier [/tags]

Home theatre dreaming …

I’m considering getting an entirely new home theatre set-up, and this is where I’m saving my research/exploration findings.

Television
I’m thinking of a 42″ Panasonic Plasma (at JR.com): TH-42PX60U. It’s extremely high-rated, great looking, and fits in the space I have.
Price: $1299 US, $1500 CAD

Receiver
Panasonic SA-XR57S (also at JR). I’ll be able to run everything into here and then run 1 HDMI cable into the TV. I’ll use my existing 5.1 speaker system.
Price: $279 US, $315 CAD

Upconverting DVD player
Panasonic DVD-S52S (JR). I figure I might as well pick up everything from one company – hopefully everything will play nicer together. This DVD player does the 720p output to make my current DVDs look great.
Price: $89 US, $100 CAD

TV programming
No point having an HD TV and standard definition signal, so I’ve got to ante up for the HD receiver, and I’m thinking StarChoice is a good choice. StarChoice PVR system. I could cheap out and just get the receiver without the PVR, saving $500, but then I’d have to get a VCR anyways and have an extra piece hanging around.
Price: $700

Other costs
Shipping: $200
Tax for taking into Canada: $140-280
Assorted cables, HDMI etc.: $200 (if I can get a good deal somewhere)

Total price
About $3200.

Ouch. Not sure yet if/when I’ll bite the bullet.

MediaTemple GridServer is buggy

[ update Nov. 22 12:05 ] Now my site was down for a minute or two. Odd and annoying!

A month or so ago I moved my server from a shared-hosting account at MediaTemple to their new grid server platform. Unfortunately, it’s buggy.

Here’s my buddy Rastin’s site, about 2 minutes ago:

rastin-down.jpg

I’ve never had so many interruptions, database connection issues, and other niggling little problems like completely flat-out missing stats. The problem is that when the grid hiccups, it’s not just one site that goes down … it’s all of them.

So when you see Rastin’s site down, mine is too.

The one good thing is that the sites never seem to go down for long. They’re always down for just a minute or two … which is interesting when you put in a Support request and they say there’s no problem.

MediaTemple needs to address this quickly. They have a reputation for excellent technology and service – a lot of high-profile sites and bloggers use MediaTemple.

Dropping off the grid for random minutes on a daily basis will not enhance that reputation.

. . .
. . .

Also see Ellis Web – similar experiences.

[tags] mediatemple, grid, computing, server, john koetsier, rastin mehr [/tags]

RSS via IM: feed crier

Just found Feed Crier – a very cool app to get new RSS feed items automatically sent to your favorite IM application. What a great idea.

If you use IM and this sounds interesting to you, you might want to check it out soon. “Pro” accounts, which let you add more than 3 feeds and normally cost $4/month, are now free.

(The marketing angle on that promo is that eventually the price will go back to $4, and at that point you’ll still get all your feeds for free, but won’t be able to add more. Which, of course, if you like the service, you eventually will. Ingenious.)

Shameless plug: you can try it right on bizhack … scroll down the sidebar, find the feeds section, enter your IM address, and hit Subscribe. Or just go to the feeds tab and do the same thing.

I’ll try this for a while and see if I like it in practice as much as I do in theory.

[tags] rss, feeds, im, feed crier, bizhack, john koetsier [/tags]

Start-up goals: traffic, traffic, and more traffic?

start-up.pngFollowing the leaders is a great way to be a follower. But the fifty-first YouTube is nobody, and the sixty-third MySpace is nothing.

What does that mean in terms of a start-up’s goals?

Question: traffic & monetization
You start a wonderful new web start-up. Is traffic what it’s all about? Will everything magically work if you get traffic? And if you get traffic, will it automatically be monetizable?

Question: usefulness & critical mass
You start a wonderful new web start-up. But is it wonderful when you’re the only one there, or is it only wonderful if thousands of people are using it? Of course, you eventually want millions. And you know it’ll be great if only you can get over that hump – the first few thousand users. But what about at the beginning?

Thinking out loud: a start-up cheat sheet
What are you going to focus on when building the start-up so that you solve the traffic issue, the monetization issue, and the critical mass of users issue?

This is a personal question for me as I’m doing my own start-up right now, and here are some of my personal thoughts. I’m almost certainly missing some, and would appreciate any tips/hints/additions/suggestions that any readers might have.

  1. Remarkable
    Start with a remarkable idea. If it’s not whoa-that’s-cool (to at least someone, or some group of someones) forget it. Find another idea. Why? Your success depends on attracting attention (a necessary but insufficient condition). If it won’t, you’re sunk.

  2. Simple
    Start with an explainable-in-15-seconds idea. You need to grab attention, as just mentioned, but if you can’t maintain attention, you’re also sunk. Complexity is the enemy of attention.

  3. Real, tangible value
    Promise and deliver real value right away for user #1. User #1 is not going to join your social-network-web-2.0-music-sharing-video-trading-revolutionary-unique blahblahblah if it’s only cool when millions of people are doing it. Some people/stars/companies can start something like that and because of their cachet/history/brilliance make it an instant success. You’re not like that.

  4. Network effects
    Build in network effects so that your site/tool/service delivers more and more value as more and more people use it. Social bookmarking sites are a prime example … anything where you can aggregate, analyze, and report on user behavior that is interesting and significant to each individual user.

  5. Viral
    The word “viral” is over-used and under-delivered on, but the key point is: make your product easy to spread. More importantly, make people want to spread it. This is related to but not the same as Network effects.

  6. Focus on the user
    Assuming all the stars aligned and the angels sang and you did the right thing … don’t stop doing the right things when you do start to grow or get big.

I think the biggest problem with web start-ups is wanting the fruit without understanding how to plant, water, and weed.

In other words, people build things that would be great if a million others were using them, but forget that before a million comes a thousand. If it doesn’t work for the first thousand, you’re either never going to grow to a million, or you’re going to have to spend money like water to incentivize people to do what they naturally would not.

In the first case you’ll die, and in the second you’ll burn through much more money than you want to, probably still die, and only possibly, potentially, hopefully make it to the promised land of critical mass and catalyzed reactions and … success.

Endgame
My best guesstimation right now is that by following these cheat sheet guidelines I’ll maximize my chance for success … and so will you!

[tags] start-up, entrepreneur, web, business, goals, traffic, monetization, john koetsier [/tags]

16,777,216 comments on Slashdot

Amazing – and funny:

Last night we crossed over 16,777,216 comments in the database. The wise amongst you might note that this number is 2^24, or in MySQLese an unsigned mediumint. Unfortunately, like 5 years ago we changed our primary keys in the comment table to unsigned int (32 bits, or 4.1 billion) but neglected to change the index that handles parents. We’re awesome! Fixing is a simple ALTER TABLE statement… but on a table that is 16 million rows long, our system will take 3+ hours to do it, during which time there can be no posting. So today, we’re disabling threading and will enable it again later tonight. Sorry for the inconvenience. We shall flog ourselves appropriately.

Here’s the story …

Visual search, auto-tagging images

On the heels of Riya’s new visual search engine comes another photo-recognition: ALIPRwhich stands for Automatic Linguistic Indexing of Picture – Real time.

It’s interesting to me because visual search is getting a lot of attention right now. But don’t run out and expect it to actually work in real-world situations. ALIPR has a vocabulary of only 332 words right now, almost all simple nouns.

And a real-world test reports mixed results:

In its first real-world test, the program processed thousands of publicly accessible images available on the photo-sharing site Flickr. At least one accurate tag was generated for 98 percent of all the pictures analysed.

“At least one accurate tag” is not a great success rate until we also know how many incorrect tags the software generated … and how the images were selected.

Still, it shows promise:

For 51 percent of these images, the first word generated by ALIPR appeared in users’ tags.

[tags] visual, search, tags, tagging, alipr, riya, flickr, john koetsier [/tags]

Live your life online: Parakey WebOS

I’m intrigued by Blake Ross’ new venture, Parakey. “We’re trying to persuade [people] to live their lives online,” he says.

Cool. So many of us do already, but if it can be better and faster and easier and more seamless and sexier: great.

The idea is something of a sharing platform, an evolved blog, that you create and maintain on your own computer and seamlessly updates to the web. Apparently you’ll have to download a small app to get started (Richard MacManus compares it to Radio Userland in this respect.) This really sounds like what Mozilla/Firefox was planning to do with XUL.

Parakey is “a Web operating system that can do everything an OS can do.” Translation: it makes it really easy to store your stuff and share it with the world. Most or all of Parakey will be open source, under a license similar to Firefox’s.”

Matthew Mullenweg clarifies, by the way, that ALL of Parakey will be open source.

Blake started the company early last year with seed money from Sequoia Capital, so this has been in the making for closing in on two years now.

My concern with calling something a WebOS and saying that it will do everything an OS can do is that it really raises expectations. I mean, can I do video editing in Parakey? Companies and people have been raising expectations with this kind of language for a few years now, only to deliver a customizable start page with stock quotes, local weather, and personalized news.

An OS is a lot bigger than that.

Parakey sounds interesting in the way it is being built to bridge the desktop and the network, online and offline. Time will tell.

[tags] parakey, blake ross, web2.0, webOS, john koetsier [/tags]

Koetsier’s Law of Technophobia

I love tech, and I love gadgets, so don’t get me wrong. However, there’s a law very definitely at work here:

The simplicity of a product is inversely proportional to the number of times the word “simple” is used in its marketing.

Yes, I am trying to figure out a HD digital custom non-bank-breaking satellite TV package and oh, how I hate big companies with big solutions and big plans for product segmentation and big $$$ signs in their eyes.

(Just a hint of the disgust I feel at Bell ExpressVu may be imagined by understanding that in Bell’s “Family 2” channel pack, MTV and BPMtv – along with a few other UNfamily channels – are sandwiched in with perhaps one or two legitimately “family” channels.)

[tags] simplicity, usability, john koetsier [/tags]

Usability: the cost of getting it wrong

I would bet a lot more money than is in my pocket right now that 50-75% of electronics returned are not, in fact, defective by damage or second law of thermodynamics.

Rather, I suspect they are defective by design.

Today my wife and I fought with our cordless phone system (tip: if it’s a system, it automatically sucks). It’s been phantom-ringing, not connecting, connecting only if you waited three rings, connecting if it felt like it, connecting if the moon was in the right phase and you had thrown a skunk over your left shoulder the previous night.

In other words, haunted.

Does anything suck more than phone usability? I’m talking about cell phones, about home cordless phones … anything but the old-fashioned rotary brick that never died.

We have three phones hooked up on one network, which we futzed with for about half an hour. In the end, we de-registered all the phones (i.e., told the main base station to forget about their existence) and then re-registered all the phones (i.e., told the main base station that they existed).

And now there is domestic bliss in the Koetsier household again, our fifth-grade daughter can phone her friends with impunity, and my wife’s sister can tie up the phone all night. (I, of course, regard phones as instruments of the devil and never use them unless poked with almost-molten cattle prods. After all, mothers might be calling. Or people who – ugh – might want me to do something. Cell phones, on the other hand, I will relunctantly answer, if no other alternatives exist. But that’s business, and I get usually paid for it, so I have no choice.)

But the point – and yes, there is a point – is that a couple times throughout the whole process we felt like chucking it all in, boxing up all the phones, and returning them. Obviously, they were broken. Obviously, they were not working. Obviously, we should be given a full refund.

I wonder how often that happens. How often does perfectly fine gadgetry (read: functioning with specs as designed) get returned simply because people can’t figure out how to make it work?

I would not be shocked if the answer is more than half.

And that’s got to cost somebody a whole lot of money. In comparison to which designing in usability starts to look cheap.

Agree?

100 million and counting: what about you?

Netcraft says there are now more than 100 million websites. (Also at CNN and KLTV.)

There were just 18,000 Web sites when Netcraft, based in Bath, England, began keeping track in August of 1995. It took until May of 2004 to reach the 50 million milestone; then only 30 more months to hit 100 million, late in the month of October 2006.

Look at the curve. Note that there’s a land grab still happening as the number of domains is outpacing the number of actively updated sites:

netcraft-numbers.png

Interesting, isn’t it?

But the far more relevant question is: where will it be in 2008? And, how are you positioning yourself for the huge growth that is still coming? If you’re online right now, you have a huge advantage. Keep it up, keep getting better, and who knows where you could be in two years.

A very tiny slice of a very, very large pie is very large slice.

[tags] netcraft, internet, sites, stats, size, john koetsier [/tags]

Funny

If you have $35 to drop on a gag gift, spend it on this remote control.

With giant buttons, this extra-large remote is easy to use and impossible to lose.

Sorry, it’s not social or media or biz … just geek chic. I had to post it. Just imagine giving that gift.

(Saw it first on Signal vs. Noise.)

[tags] remote, control, funny, tv, john koetsier [/tags]

Sloodle: education, meet virtual reality

Imagine the classroom of the future. Does it look something like this?

sloodle_concept.jpg

Learn more at Sloodle – the “3D Learning Management System.” It’s a work in progress, as is most open source software. Here’s the vision:

SLoodle is a project to integrate the VLE platform Moodle with the 3D world of Second Life. Imagine a Moodle course that, if you wanted, could turn into a proper 3D interactive classroom with all your Moodle resources available to your students in the virtual world.

Wow. Wow, I say. I wish this group all the success in the world. This is just way too fabulously cool. All start-ups should dream big.

(I saw a link to this at A Media Circus while researching blogs for my weekly SLOB list).

[tags] social media, education, technology, moodle, second life, virtual reality, web2.0, john koetsier [/tags]

The internet doesn’t suck as hard as Steve Maich

Sometimes you see a story so mind-blowingly moronic you just have to flame it. Today, that’s Steve Maich’s Pornography, gambling, lies, theft and terrorism: The Internet sucks.

It’s a long – very long – tirade against the web. It’s full of inaccuracies. It’s loaded with hyperbole. It’s jammed with bombastic nonsense. And it doesn’t even have the lovable stylistic cantankerousness of a Nick Carr to make it halfways bearable.

In short, it sucks. Here’s why:

Dark fibre sitting idle
According to Maich, the soils of the earth are just bursting with dark fibre:

They’re all still down there, out of sight and all but out of mind — hundreds of millions of miles of hair-thin strands of glass … And almost all of it sits empty, dark and idle — an unseen monument to every unfulfilled promise of the Internet.

Wrong: dark fibre is being lit up all over the place.

Internet not changing anything
According to Maich, the experts who predicted the internet would change many of our modes of communication have been proven wrong:

Billions would flood into cyberspace, changing everything about the way we communicate, educate and entertain.

They’re still selling the same old line.

Wrong. Over a billion have flooded onto the net. More are coming. And all of them are communicating, educating and being educated, and entertaining and being entertained in ways too numerous to count.

YouTube is just pirated media and assorted garbage
According to Maich, Google’s purchase of YouTube was stupid, and YouTube has absolutely no value whatsoever:

On Oct. 9, Google bought YouTube — an Internet site used primarily for the unauthorized distribution of copyrighted material and minute-long clips of people singing karaoke in their basements. This titan of new media, we’re told, is worth US$1.65 billion. It’s just the latest step in our long descent into cyber-madness.

Wrong. Content owners are starting to see that keeping their content locked in digital barns is just letting it age poorly, making no money. They’re starting to do deals that will see returns with viewing.

And on Google’s “cyber-madness?” It was more than paid for the very next day.

The web is the seedy, wrong-side-of-the-tracks part of town
According to Maich, you wouldn’t want to go anywhere on the web at night, or without a bunch of friends to protect you:

The idealists who conceived and pioneered the Web described a kind of enlightened utopia built on mutual understanding, a world in which knowledge is limited only by one’s curiosity. Instead, we have constructed a virtual Wild West, where the masses indulge their darkest vices, pirates of all kinds troll for victims, and the rest of us have come to accept that cyberspace isn’t the kind of place you’d want to raise your kids. The great multinational exchange of ideas and goodwill has devolved into a food fight. And the virtual marketplace is a great place to get robbed.

Yup – it’s just like the real world: good, bad, and ugly. Get used to it. But be aware that while there’s bad areas, they are far outweighed by all the good neighborhoods.

(And by the way, if you use a Mac, you’re less likely to get hijacked.)

You can’t find any answers online
Maich says that good information is impossible to filter out online:

The answers to the great questions of our world may be out there somewhere, but finding them will require you to first wade through an ocean of misinformation, trivia and sludge.

How does he manage to tie his shoelaces? Is he able to chew gum and walk at the same time? Has he never heard of Google? Wikipedia?

Where there’s a lot of information we need good filters. Thanks to Google and others, we do – and they’re getting better all the time.

Web users are crude and stupid. So’s the web itself
Maich has very little respect for the billion or so people who are online:

Let’s put this in terms crude enough for all cyber-dwellers to grasp. The Internet sucks.

We’re crude? Can’t grasp complex topics? Friend, read a few blogs. There are more intelligent things being written online than virtually any other media today.

Experts who say the internet is a massive force for change are naive
Maich doesn’t believe the “hype:”

… Experts competed with one another to see who could attach the most outrageous superlative to the nascent technology … Bill Gates, in a famous editorial for the New York Times, called the Internet a “tidal wave” that “will wash over the computer industry and many others, drowning those who don’t learn to swim in its waves.”

Indeed it has, Steve. Indeed it has. Perhaps you haven’t noticed iTunes. Or the fact that investment in desktop software has been moving to online applications. Or Salesforce.com. Or .Net. Software-as-a-service. Regular security updates over the web. The multi-billion-dollar instant giant that is Google! The innovation and service we see in 37signals. The rise of a nothing like MySpace to a challenger of traditional media. The examples are too many to list.

The internet is not a significant invention
According to Maich, the internet is less significant than household appliances:

This year, the National Academy of Engineering released its list of the 20 greatest engineering accomplishments of the past 100 years. The Internet ranked 13th, but even that ranking seems laughably generous. For instance, it came in just ahead of imaging technologies like the X-ray, MRI and radar — breakthroughs that have allowed us to look inside the human body without breaking the skin, to predict the weather, and to see things invisible to the human eye. Has the Internet achieved anything remotely comparable? Next on the list are household appliances. Try going back to doing the family’s laundry by hand for one week, and then see if you’d gladly trade your Internet connection to get your washing machine back.

I know ignorance is invincible, but the fact is that the internet ties together many of those weather stations that help us predict the weather. Here’s a trivial, personal example – that power has even hit the average joe.

What’s more important – clean clothes or knowledge? Knowledge, after all, is a life-saver. And not just in one situation, either. I’ll take knowledge, thank you very much, and there has never been a better invention for sharing and communicating knowledge than the internet.

The internet is nothing new
Maich sees no new technology in the networking of computers and servers:

The trouble with the Net, he says, is that it has produced precious little that is really new. Just about everything that’s accessible through the Web was available through other means before. Email is fine, for instance, but it pales next to the achievement of the telegraph, which shortened the time required to communicate over vast distances from weeks to minutes. The internal combustion engine, refrigeration, even air conditioning, had profound impacts on our lives, making the impossible practical. The Web does nothing of the sort. Emails replace faxes and phone calls. Online shopping replaces sales that used to be made through a catalogue. And for all but the most socially isolated, every hour spent trolling through chat rooms replaces an hour that might otherwise have been spent in real, live conversation.

I’m sorry, but here’s where you lose ALL credibility and betray yourself as just a lonely crank with an axe to grind.

I mean, comparing email to the telegraph – where you had to walk to some office, pay some money, enter some funky code, and send messages letter by letter (each costing you more) to someone else who would have to get a paper representation of your message delivered from the telegraph office in their town – is just beyond stupid. I could make similar arguments regarding faxes and phone calls and shopping, but I’m just too tired.

Nothing new under the sun
We’re not actually doing anything new, says Maich:

Even in the research and academic communities, which always had the most to gain from the Internet, Gordon says, the advantages should be kept in perspective. “It has made collaboration and communication faster and more efficient, but we’re still doing the same things,” he says.

No, of course not. We’ve always been able to videoconference with people a globe away. We’ve always been able to write a document with someone 500 kilometres away at the same time in the same application on the same document. We’ve always been able to send the plumber a picture of the pieces left over when we finished “assembling” the dishwasher in about 30 seconds. And average individuals with almost no income have always been able to publish to an audience of thousands with no more effort than writing a letter.

It’s the end of paid content
These guys all go to the same sources and get fed the same tripe:

In 1995, the U.S. government’s top copyright officer, Marybeth Peters, called the Internet “the world’s biggest copying machine.” She didn’t know the half of it. At the time, slow connection speeds and weak processing power meant the Web was still essentially a print medium. Within a couple of years, however, the full force of the Web’s assault on intellectual property rights would come into focus.

There is more content being produced now than ever. Every new technology means content industries have to adapt to new ways of doing business. The VCR was going to rape the movie industry. The reality is we’re entering an attention economy and content providers have to catch up – and they’re starting to.

There are inaccuracies online
Unbelievable as it may seem, Maich says that there is some stuff that is wrong online:

On Wednesday, July 5, Ken Lay, the former chairman and CEO of Enron Corp. died in Colorado. The news first hit the wires around 10 a.m., and at 10:06 Wikipedia, the online encyclopedia that allows users to update and modify entries, proclaimed that Lay had died “of an apparent suicide.” Two minutes later, somebody changed the entry to say Lay had died “of an apparent heart attack or suicide.” Less than a minute later, some cooler head intervened and corrected the entry to say the cause of death was “yet to be determined.” At 10:11 the entry was changed again, this time asserting that “The guilt of ruining so many lives finally led him to suicide.”

Yes, it’s true. But sir, as we’ve seen in your lousy error-ridden article, that also happens offline. And, as Nature showed, Wikipedia accuracy actually rivals that of Encyclopedia Britannica.

The internet is full of rank amateurism
It’s distasteful, really. Those plebes, why won’t they learn their place?

In the place of hard information, the Net has ushered in the era of the amateur commentator. Rather than reporting the news, the Internet actually excels at allowing millions to analyze the news of the day on their blogs and message boards … Sounds spectacular, but what’s the great value of a participatory marketplace of mass speech if so few have anything to say that’s worth buying?

Bloggers broke the Sony DRM issue. Bloggers broke the Foley scandal. And bloggers are breaking more and more stories all the time, as well as providing the most insightful analysis you can find.

. . .
. . .

What’s the point?
I could go on and on, knocking down Maich’s points one by one. But what’s the point? It’s fairly obvious, I think, that he’s not being intellectually honest.

Instead, he’s picked a position and is sticking to it, ignoring all evidence to the contrary.

Pathetic!

. . .
. . .

Other people discussing this post:

[tags] steve maich, macleans, internet, blogging, web, john koetsier [/tags]

Technorati not indexing blogs properly: blogosphere in shock

I’m almost in shock: Technorati admitted on their blog that they sometimes don’t index sites properly:

The good people at Strumpette contacted us [… ] told us that we hadn’t been processing updates from their blog for a few months, even though they’d complained about it. We looked into this more closely, and it turned out they were quite right.

This is the first time I’ve ever seen an admission from Technorati that they have issues spidering. Kevin Marks explained the problem:

If the feed is not full content, we correlate posts between the feed and the HTML of the main page, to see if there is more there (many sites have brief summary feeds, and full posts on the main page; some have the opposite).

However, until yesterday, this code had a problem with sites that appear with and without ‘www’ in front of them. For example Strumpette’s permalinks start with ‘http://www.strumpette.com’ in the feed, but we were indexing the HTML from ‘http://strumpette.com’, seeing relative permalinks from the page, and missing the correlation between the two. This bug is now fixed, and we handle this case better, so Strumpette and others will see better indexing of their posts.

Why, then does Technorati processing seem so random? This blog has had periods of a week to two weeks where Technorati stops indexing, and then spontaneously starts up again. In fact, many people have had similar experiences. Just read some of the comments on these posts:

Time and again, after I post on Technorati, pinging, searching, and problems, bloggers come forward and say: yup, that’s happened to me to. Frequently, it’s still happening to them. And it’s happening right now on this blog.

I publish full feeds, and WordPress supports both Atom and RSS – Kevin mentioned in his post that Atom was best. Here’s what I’d like to ask Kevin Marks (or anyone at Technorati):

Why are there always problems with Technorati’s pinging?

. . .
. . .

Posts discussing these issues:

[tags] technorati, problems, ping, kevin marks, strumpette, john koetsier [/tags]

Been nice knowing you, Rollyo

Looks like Google has just fired a shot across the bow of Rollyo, which promised that anyone could have his or her own search engine:

Rollyo is the fast, easy way to create personal search engines using only the sources you trust.

New from Google, the great innovator, a personal search engine:

Wouldn’t it be cool if you could easily build a search engine on your blog or website tailored to the topics and areas you know and love the most?

Hmmm … the new Microsoft?

. . .
. . .

Update: Mathew Ingram got in on this one before me. See also Matt Cutts and Om Malik.

[tags] microsoft, google, rollyo, innovation, competition, john koetsier [/tags]

HDTV a life-changer

642563_cows.jpgDave Winer just got HDTV and says it’s a life-changer:

Yesterday they had a camera on a cow farm in Vermont. No voice track, no narration, just the sounds of nature and cows grazing. Incredibly captivating. This is TV as a meditation medium.

My friend, my friend. You need to get out more.

If watching a farm on HDTV is a life-changer, just think what actually being there might do. I think I get what he’s saying … the clarity and beauty induced him to chill, relax, and enjoy simpler things. That’s all good.

You can, however, achieve that without spending X number of dollars on a what is essentially a low-tech virtual reality rig.

[tags] hdtv, dave winer, john koetsier [/tags]

bizhack now on media temple grid server

Media Temple has finally launched its grid server product, and I’ve migrated all my blogs and assorted services over to the new machines.

This is the latest cutting-edge hosting tech – as those who are familiar with grids probably recognize, it’s no longer tied to a specific machine. Instead, all my services now reside on a linked grid of servers that operate as effectively one massive resource pool – instantly scalable, instantly provisionable, fault tolerant, clustered, and otherwise buzzword compliant.

If you’re looking for hosting, I recommend Media Temple. For $20/month you get all those advantages that essentially take your site way beyond the limitations of either shared hosting (where most hosts stuff as many clients on one box as possible) or dedicated server hosting (where all your resources are yours, but if there’s a fault on the box, sayonara to your services).

Fairly healthy specs, too:

  • 100 GBs of premium storage
  • 1 TB of short-path bandwidth
  • 100 unique sites / alternate domains
  • 64MB Ruby/Mongrel container
  • 1,000 GPUs
  • 100 databases
  • 1,000 email addresses

$20 for 100 GBs of storage? That’s unheard of. And a full terabyte of bandwidth is absolutely mind-blowingly fat. 100 databases will let me play with all kinds of services, and the dedicated RoR container is very nice for a sandboxed app with its own dedicated resources.

Plus, as mentioned, it’s all burstable on-the-fly, so if you hit any limits in disk or throughput, Media Temple will automatically allocate more resources. You’ll pay for them, I’m sure, but it’s a much preferable solution to the “this account has exceeded its transfer allocation” nonsense you see occasionally after a site hits the Digg home page or gets slashdotted.

So much space, so much bandwidth. I feel like a eaglet just learning to fly.

. . .
. . .

Update: As I’m checking out all my blogs and services, I’m just blown away by the speed. Wow – I’m getting easily 3-4 times the speed that I had on Media Temple’s shared hosting service. Impressive.

Incidentally, check out where this goes: gridserver.com

[tags] media temple, hosting, grid computing, web hosting, john koetsier [/tags]

Humor from the IT dept …

I received the following message from our IT department today:

We are aware of email messages that are coming through with various subject lines. The appropriate staff has been notified and the issue is being looked into.

The horror! The horror!

(Apparently, we’re getting a lot of virus-laden emails. IT’s working on filtering them. No-one in that department has a BA in English.)

[tags] email, spam, virus, funny, john koetsier [/tags]

Xbox: bringing families closer together

I was chatting with our director of sales today when he mentioned that he was playing Xbox with his son last night. Now, he’s on the west coast – Bellingham, WA – and his son is back in Chicago.

This is one of the key activities that brings them together.

They both have Xboxes. They join network games at preset times, playing the game, chatting, even video chatting. This is their new normal – fairly cool, I thought.

But it would be science fiction even a decade ago.

[tags] xbox, video, chat, family, games, john koetsier [/tags]

Geek gadget lust: Helio

All the everlasting Apple iPhone rumors have me in a constant state of unsatiated geek lust. What’s worse is that I need a new phone … and the iPhone isn’t rumored to be arriving until next year.

Maybe this is the next-best thing:

From the website:

  • Loaded Camera – 2 megapixel, 4x digital zoom, with built-in flash for night shots
  • Video Camera – MPEG 4 video camera for action shots anywhere you and your friends go
  • Big Screen – Large 2.2″ QVGA, 262K color TFT-LAC, 240 x 320 resolution Screen
  • Mega Memory – 70 MB + up to 1200 friends’ contacts! Get extra memory via memory cards*
  • Internet Surfing – Yahoo! Search and one-click access to your favorite websites and MySpace
  • Entertainment – Plays the latest 3D games and also supports: MP3, MPEG 4 player, VOD, MMS and TV output

Ummm … and it’s a phone too.

I am still wondering about the K800i, however … which is more oriented toward phone and camera features.

[tags] geek, lust, phone, helio, cell, mobile, john koetsier [/tags]

Belgian idiocy, Google sacrilege

Since Google lost the crazy newspaper lawsuit brought by Belgian papers that didn’t want free links and free traffic being sent their way by Google News, the Belgian courts have decreed that it has to put the text of the ruling on its Belgian site.

It’s a google desecration. As TechDirt says, so much for Google’s clean, barren look.

I wonder what the guy who used to email Google with the number of words on its home page every few weeks would do now. You almost wish Google would just axe its Belgian site in protest.

[tags] google, belgium, newspapers, lawsuit, john koetsier [/tags]

Subscribe to my Substack