I’ve posted a few critical stories regarding MediaTemple’s new grid server product lately.
- MediaTemple GridServer is a disaster
- MediaTemple GridServer is buggy
- bizhack now on media temple grid server
But I’m happy to be able to post good news: now MT is doing the right thing. I just got this email:
Our records indicate that you recently opened up a support request related to an open incident, wide-spread problem, or known issue relating to (mt) Media Temple’s new (gs) Grid-Server system. We want to apologize for the inconveniences this may have caused you.
We are compensating you 3 months of service as a concession for the troubles we may have caused you and your site. No action is required on your part. In the next 24 hours this will appear in your account in the form of a credit.
We will be announcing GRID MASTER RELEASE (v.1.1), and version upgrade which fixed hundreds of bugs and will dramatically improve your overall experience with this system.
(mt) Media Temple wishes to thank you sincerely for your patience during the course of these incidents. We believe the (gs) Grid-Server is an amazing system with new technology that has only begun to reach its real potential. Please look forward to announcements in the next few days relating to our new master release.
Thank you again.
(mt) Media Temple
Good move, Mediatemple. Stuff happens, errors occur: that’s reality. I’m looking forward to good continued service from MT.[tags] MT, mediatemple, customer, service, john koetsier [/tags]