Tag - business

Been nice knowing you, Rollyo

Looks like Google has just fired a shot across the bow of Rollyo, which promised that anyone could have his or her own search engine:

Rollyo is the fast, easy way to create personal search engines using only the sources you trust.

New from Google, the great innovator, a personal search engine:

Wouldn’t it be cool if you could easily build a search engine on your blog or website tailored to the topics and areas you know and love the most?

Hmmm … the new Microsoft?

. . .
. . .

Update: Mathew Ingram got in on this one before me. See also Matt Cutts and Om Malik.

[tags] microsoft, google, rollyo, innovation, competition, john koetsier [/tags]

Of course Google wants to own the business of content

Scott Karp has a riff on Google and the business of content.

Should we be surprised that Google wants to own the monetization of content? Not at all. That’s what this has been about from the beginning – at least from the beginning of AdSense.

What’s clear is that content creators are no longer in control of the content business.

Actually, real content creators – authors, writers, directors, actors – have very seldom been in control of the “content business.” Publishers have been … and publishers are just businesses whose product is content and whose assembly line is made of up creative people with word processors.

(In other words, I define content creators differently than Karp. Just because you own a content business or content industry doesn’t make you a content producer.)

New boss, same as the old boss.

[tags] content, business, google, AdSense, AdWords, publishing, john koetsier [/tags]

the demographics of web 2.0: white, bright, male, and loaded?

You are probably male, college-educated, white-skinned, and affluent. You’re between the ages of 25 and 55, and you don’t have kids at home.

Was I right? It’s amazing what you can do with a properly tuned magic 8-ball.

quantcast-sm.pngActually, I’ve been checking out the demographics of web 2.0 – focusing on social aggregators, with the occasional venture into social photo-sharing and blogging. Quantcast has provided the datasets, which I think are substantially more accurate than Alexa – though standard disclaimers apply.

Digg, Fark, Delicious
The demographics are startlingly similar across the board. Take Digg, Fark, and del.icio.us. Here are the similarities:

  • about 100,000 unique visitors each month
  • over 80% of visitors are white
  • well over half of visitors have at least some college

There are some differences in demographics, but mostly of degree. Delicious visitors skew the most to female, to wealthy, and to educated.

(The most interesting difference is in visitor behavior: only 12% of Digg’s and 14% of Delicious’ visitors are regulars, while almost half of Fark’s visitors are. Could those be chinks in the armor of very successful web 2.0 start-ups?)

Other sites look very similiar, with differences mainly in degree. Flickr is a little more female, and a little wealthier. WordPress.com bloggers are not quite so affluent, but a bit better educated as a whole.

Age 2.0
Perhaps the most startling commonality for me is the age of the users. In most cases, roughly half of the users are 35 or older, with significant chunks over the age of 55. We’re not just talking about teenagers and 20-somethings: web 2.0 is across the entire age spectrum.

Fark users are the youngest, predicatably, but still almost 40% of Fark visitors are 45 or older.

pie.pngYouTube and MySpace: abberations
YouTube and MySpace are abberations in the data, if you can call such huge phenomena abberations.

They’re both fairly white, though not to the same extent as the companies in the social aggregator space. But their users are significantly less educated, less wealthy, significantly more likely to have kids at home, and much more likely to have more equal numbers of male and female visitors.

Figures lie, liars figure
While we always need a degree of suspicion regarding statistics, I find these numbers intriguing.

Are all the same people, or same type of people, congregating at the social aggregators? Is MySpace the web ghetto, always getting no respect, because its users are poorer and less educated?

The best thing about Quantcast stats is that any of us can check them out – and anyone who is an online publisher can help improve their quality.

. . .
. . .

More about web 2.0 and demographics:

Am I missing an interesting link? Let me know, and I’ll add it.

[tags] web2.0, demographics, youtube, myspace, aggregator, social media, fark, delicious, digg, john koetsier [/tags]

AdSense CPM: $3-4

I had never believed it, but you can easily make $3-4 per thousand pageviews with AdSense.

My thinking only a few months ago was that at best, advertising could give you about $1 CPM. Not so. My CPM this month is almost $2, and spiking on certain days and for certain articles well into the $5-6 CPM range.

I suspect a site like PlentyofFish would be even higher. It obviously makes a ton of money

[tags] adsense, adwords, CPM, blogging, john koetsier [/tags]

don’t send me tech-savvy readers

I may have mentioned that bizhack hit Techmeme a couple of days ago.

Maybe I’m in the wrong racket. Perhaps I should be hawking hi-tech boy toys or celebrity juice. I’ve never served out more pages and gotten fewer AdSense clicks. Who knew that geeks don’t click on ads?

Perhaps they’re just like me. The horror!

[tags] ads, techmeme, geeks, adsense, adwords, google, traffic, john koetsier [/tags]

Performancing ad network for bloggers: set your own prices

In most markets, buyers and sellers cooperate to set prices: supply and demand. Until recently, that was not true of contextual text link advertising.

I posted about it a couple of days ago: Google AdWords/AdSense maintains a lock on pricing for ads showing on your site. Why can’t bloggers have a hand in determining what they’d let ad space on their blogs go for?

Well, I just got an email from Nick Wilson at Performancing … and that time has come. Performancing is opening up their ad network to bloggers. And as you can see here, bloggers will be able to set their own pricing. The announcement is not official yet – that’s forthcoming. But the option is exciting.

Publishers have the opportunity to set their own prices on a per blog basis. It is not however, what we recommend for the vast majority of our partners. auto pricing is a clever little algorithm that examines your blogs projected impression and click stats, factors in other data gained from similar blogs and aggregated data from your category and determines a fair price for a 30 day spot on your blog.

  • The goal of auto pricing is to set the optimal value for an ad on your blog.
  • The cost of an ad on your blog will change as the market for that spot changes. Changes to your own statisitcs as well as similar blogs also influence the price.
  • You can opt-out of auto pricing at any time by hitting link by your blogs price under the “my blogs” tab.

Of course, Performancing does not recommend it … and I’m sure that for most bloggers, it isn’t a good idea. But for a strictly niched and popular blog, this could double or triple revenue.

Note that Performancing also gives bloggers 70-75% of the ad sale price … whereas we don’t really know what Google is selling ads for or how much margin they’re making. This again can only help bloggers make more money.

Which is not a bad thing!

[tags] ads, performancing, contextual, bloggers, problogger, adsense, adwords [/tags]

Edelman & Wal-Mart: is the apology enough?

So: Steve Rubel and Richard Edelman have both issued a mea culpa in the Wal-Mart flog saga. Is it enough? For a number of reasons, no. Not even close.

Dave Taylor certainly doesn’t think so. He blogs on Business Blog Consulting and The Intuitive Life Business Blog that Edelman’s getting an easy ride – they’re getting off the hook (almost) scot-free:

I’m just amazed at what an easy ride Edelman is getting with this significant and notable error of judgment on their part. It’s not about apologizing for a screwup, it’s being accountable to a code of ethics, having consequences for violating it, and having a sufficiently transparent internal management structure that lets experts like Steve Rubel at least know about all the blogging initiatives happening at the firm

Others agree. Check out the comments on Matthew Ingram’s Edelmam/Wal-Mart post. One poster in particular, Dominic Jones, feels that the apology is at best tainted, and certainly not adequate. (Dominic has blogged about transparency and PR.) As he says on Matthew Ingram’s blog:

So how do you explain three days before there was a response from Edelman? Either they are very slow thinkers and have great difficulty telling right from wrong, or they were doing something else.

My view, based on my experience both as an investigative journalist and a PR consultant, is they were waiting to see what would happen, hoping it would blow over.

Robert Scoble, on the other hand, is among a group of others that are more inclined to be forgiving. Lance Knobel, Li at Search Marketing, Pleon, and even Shel Holz (to a degree) seem to take that tack. As Scoble says in the comments to his post:

Personally if I ever screw up I hope people forgive me, especially after I recognize that a mistake has been made and I’ve apologized for it and made strides to make sure it never happens again.

Great point. I fully realize that people make mistakes. I do too – every day. If we can’t forgive each other, we’re in for very unhappy lives. If I can’t forgive people, I have a problem … and if others can’t forgive me when I screw up, we both have a problem.

The challenging thing for me on this forgiveness thing with Edelman is the following:

  1. It’s happened before
    As Jaffe Juice pointed out … this is the second time Edelman has done this: just with Wal-Mart, that is. PR Squared says it’s actually the third time. And those are just the ones we know about! And just with one client! 
  2. The apology is short on details
    A few more details would be very welcome. Richard Edelman’s post was a couple of paragraphs, Steve Rubel’s just one. When there’s a public screw-up affecting your credibility, you need to say what happened, why, how, and, most importantly, how you’re going to ensure it will never happen again. 
  3. It’s part of a pattern of shady PR tactics
    Maybe it’s just me, but I consider other sites and campaigns like PaidCritics to be shady PR as well. PaidCritics is not a grass-roots operation (do they think we don’t know that the people behind that site are paid too?!?), and neither is the Working Families for Wal-Mart site, which is supposedly “giving voice to millions of Americans.” 

    Come on. Both of these are astroturf. Astroturf is shady.

    IR Web shows us how corporate community-building can be done correctly, transparently, with sites like Ford’s Bold Moves website, Chevron’s Will You Join Us site and Allianz’s dropping knowledge.

So – forgiveness is necessary and good. But so is proper openess and discussion of what when wrong and how your going to fix it.

And I haven’t seen that yet from Edelman.

. . .
. . .

Update:
Tara Hunt has an excellent post on fake blogs that mentions the Edelman issue … and delves into why it happens: because PR agencies put their clients ahead of their clients’ clients. And you have to see Hugh McLeod’s Edelman/Wa-Mart cartoon.

Update: October 26:
Strumpette has a follow-up on the WOMMA (Word of Mouth Marketing Association) and their non-discipline of Edelman. Worth a read.

Blog marketing is heating up: bloggers need pitch policies

Bloggers need pitch policies these days. The marketing contacts to bloggers are increasing exponentially – hardly a day goes by that I don’t get pitched to review some product, check some site, add some link.

Recently, I seem to have been put on some list by a Nancy Hendrickson at Author Marketing Experts (blog), who may have noticed that I review most books that I read (including some on my personal blog).

It’s always wonderful to get an email addressed “Dear ______ ,” with a tagline saying Powered by Campaigner, an email marketing package. It’s even better when I notice that the email says “You are subscribed as john.koetsier@gmail.com. To unsubscribe please click here.” Naturally, I have no recollection of having subscribed to any such list, nor does an email to Nancy result in any reply.

(I wonder how many of you will click that link to unsubscribe me.)

Phil Gomes – a lawyer at Edelman – started having this problem in 2005. In response, his pitch policy includes:

  • The email you send is clearly sent to me and not to a list.
  • You yourself (or members of the company you represent) actively and thoughtfully blog.
  • You are a blogger or member of the media and you’ve written/posted something interesting that might have missed my watchful gaze

That’s a great start. Here’s when not to contact me. Don’t even bother trying to contact me when:

  • you don’t blog
  • you don’t “get” blogging
  • you don’t answer to a reply
  • you use email list software to talk to me
  • you haven’t even taken at least a cursory look at my blog
  • you aren’t going to follow through on the things you say you’ll do

I don’t mind getting email from fellow bloggers. I don’t mind getting a link and a request to check it out, or to add it to my SLOB hall of fame.

I do mind being used.

[tags] marketing, pr, blogging, advertising, john koetsier [/tags]

Pinko marketing in grayscale companies

What’s a savvy new-media social-web podcasting-blogging-story-telling marketer supposed to do in a company that thinks dead-tree news outlets are cutting edge?

Gino mentioned this problem at the Pinko Marketing Blog:

So, my new job (which has taken a lot of my time recently!) seems to conflict with my blogging.

Many house builders barely have a marketing department to speak of and those that do work in a very simple and formulaic fashion.

So where does Pinko marketing fit in with these people? Is there ANY point in trying to speak to these people a) about blogging and b) about Pinko Marketing.

My response, which I posted as a comment, is as follows:

That’s a tough one – particularly as the business you’re working for may not feel like it really needs to establish a long-term relationship with clients … after all, how many times is a client going to buy a home from you?

I will say one thing: forcing a marketing model on people who just don’t get it will not work.

  1. it’s not real for the company, so it’s not authentic, so it won’t ring true over time
  2. when people don’t understand you, or understand new things you want to do, they have a very strong incentive to think that you’re stupid, because this saves them the difficulty of rationalizing the fact that they don’t get it. So its a bit dangerous, personally. (Especially in a new job)

Suggestion:
Get some wins. Establish a track record. Then start moving downfield in the direction you want to go … slowly, but purposefully.

When trying to change a corporate culture, slow is fast and fast is slow. The only possible exception is when the company is faced with a life-threatening challenge and must adapt quickly or die painfully.

And something that isn’t real for an organization isn’t sustainable.

[tags] marketing, social media, blogs, PR, pinko marketing, corporate culture, john koetsier [/tags]

Blogs, splogs, & flogs: Edelman & the Wal-Mart fiasco

Update Oct. 16. Edelman has finally broke the silence: Steve Rubel’s post; Richard Edelman’s post. No word on what exactly went wrong, or why the “process” that Steve talks about took over a week. More later …

If Edelman is the PR agency that “gets it” about blogs and social media, why did they set up a fake blog for Wal-Mart?

Blogs are weblogs. Splogs are spam blogs. Flogs are stealth PR blogs. And as far as we can see today, Edelman set up a flog for Wal-Mart that has now been outted: Wal-Marting Across America.

It’s a sweet story about Jim and Laura RV-ing across America from Wal-Mart to Wal-Mart – staying in store parking lots overnight. The only problem is that Jim and Laura don’t exist … at least not in the way presented in the now-closed blog.

“Laura” is Laura St. Claire, a freelance writer. Jim is James Thresher, a professional photographer and Washington Post employee. Freelancing, apparently, is against his contract with the Post, which has ordered him to return Wal-Mart’s money and remove his photos from the flog. According to that AP story:

Wal-Mart outfitted the RV and turned it over to Thresher and his partner, Laura St. Claire, who drove it cross-country,

What’s shocking is that Wal-Mart is a client of Edeleman, which is the PR agency is supposed to be the one that “gets it” with regard to social media. But this isn’t “getting it,” and in fact is causing the worst kind of nightmare for a PR agency: blowback on its media-bending efforts.

Not only is the Examiner writing about the issue, so is MediaPost and Editor & Publisher. And the bloggers are not being silent.

What are bloggers saying?
In a word: lots. Here’s a sampling …

Jaffe Juice:

This post is not about Wal-Mart. They’ll figure out social media sooner or later.

This post is about Edelman. I’m kind of surprised and a bit amazed quite frankly…as this is the SECOND time they’ve been outed for lack of transparency with the SAME client.

Strategic Public Relations

I’m giving Edelman the Goofus and the Gallant on furthering the use of social media in the public relations industry. This tactic could have worked using full disclosure, just interview the customers and get their stories. It might not have resulted in effusive praise for the giant smiley face, but it would have been interesting nonetheless.

On Message from Wagner Communications:

Pro-Wal-Mart Travel Blog Screeches To A Halt.

Toughsledding:

International social media champion Edelman Public Relations finds itself the target of accusations it created “a phony blog” as a front for client and retail giant WalMart … Arrived home a few minutes ago (8:45 EDT) and have been unable to find a response on the Edelman website, or any of Edelman’s numerous bloggers.

PR Squared:

This is wrong on so many levels. And it is Strike 3 for Edelman (not Strike 2, as Joseph Jaffe suggests). Edelman, the self-described leader in me2, in transparency, in Social Media PR strategies. (Or, maybe not.)

Thunderous silence from Edelman
Richard Edelman says that “the business community … must recognize a new axis of communications, the horizontal peer to peer conversation.” How peer-to-peer was the Wal-Mart blog? And why is he not responding to the issue?

Steve Rubel is probably the best-known Edelman blogger. He posted twice today … but not a word about the Wal-Mart account.

The Edelman Landing Blog appears to be a conglomeration of all Edelman blogs. Once again, not a word.

Summing it up
Learn the lesson of Scoble, who humanized Microsoft while being honest about the fact that Microsoft paid his mortgage. Learn the lesson of all the other successful corporate bloggers.

  1. You want to start a corporate blog? Great. Be upfront about it.
  2. You want to start a marketing blog and get paid for it? Great. Be honest about who you are.
  3. You want to start a PR blog for your client? Great. Tell us who you are and who your client is.

You want to do that fake stuff? Keep it where it belongs, in mainstream media.

Absolutely killer week …

I am just coming off the most exhausting week of my professional life – and that’s saying a lot.

Like many others in web and software development, I’ve have done software death marches, pulled overnighters to beat insane launch dates, and executed massive projects with scopes that just seemed to undergo spontaneous mutations. And those have been difficult.

But nothing’s been like this past week.

A co-worker and I have been leading a week-long business process improvement project: full-time, every day, all day … and much of the night. We call them Rapid Improvement Events, and they’re part of a “Lean Improvement” process that we’re running (think: Toyota Production System).

The challenge has been that there have been serious deep-rooted divisions on the team. The difficulty is that we were not able to objectify the problem sufficiently to:

  1. make it less personal
  2. make the solution obvious

That all changed today. Finally we were able to sufficiently model the significant complexities, test (most) of the affected workflows, and ask the right questions. Finally, we achieved concensus on direction. After that, everything is easy.

(Well, that’s a lie. Execution is much, much harder than planning. But at least once you’ve agreed on a destination you can start mapping the route.)

Tonight I’ll sleep better – last night was one of those nights where you’re lying awake thinking about work and getting up to write down thoughts in the middle of the night … just so you won’t lose them.

(But having those were critical today. Always, always write down ideas that come in the middle of the night – you’ll never remember them, otherwise, and somehow the ideas you get in the daytime just aren’t as good.)

Tomorrow we present our findings to executive and Steering. What a week.

[tags] business, process, improvement, meetings, toyota, lean manufacturing, john koetsier [/tags]

$1.65B for YouTube is cheap

By now, everyone knows that Google bought YouTube for $1.65 billion. On the one hand, that’s a holy-mother amount of money. On the other, it’s cheap.

After all, Google just handed MySpace $900 million for adspace – and they didn’t even get any ownership! If Google’s buying the space for almost $1 billion, they’re probably hoping to make at least $2 billion.

Well, in buying YouTube they just cut out the middleman … and should make up the premium they paid in a few years at most. Besides which, YouTube offers far more interesting advertising opportunities … interstitials, before-the-vid-plays, product placement ads digitally inserted after the video was uploaded … you name it.

$1.65 billion? Cheap!

More on the story: Read/Write Web, GigaOM, Paul Kedrosky.

[tags] google, youtube, ads, adwords, adsense, video ads [/tags]

zune, phoenix, pyromaniac

Apparently, Zune is all about pyromania.

I followed an ad from Technorati to coming zune and found burning birds that miraculously regenerate.

Ummm … OK. That’s cool, I guess. What it means, however, I do not know. Do I need to? Maybe it was just cool enough to entice me to create this postlet and link. Maybe that’s enough – for now.

I’m not sure it makes me more likely to buy one when it comes out.

[tags] zune, ipod, web marketing, john koetsier [/tags]

What I want to know from Google AdSense

A couple of weeks ago I stuck Google AdSense ads on the right sidebar of this blog. I won’t get rich on the proceeds unless I get very, very old … but it should pay for my server. Here’s my question, though:

What posts are generating adwords clicks?

I’d really like to know. What kinds of posts generate clicks?

Whether I decide to write more of those or not is another question, but it’d be nice to know. Also, which ads enticed the click?

As far as I can see – and I’ve only re-enabled ads on this site a couple of weeks ago – there is no way to track or find this information. The only tracking information you can generate is based on what you put into the system: channels.

Well, that’s helpful for those who have multiple blogs (like me). You can set up a channel for each blog and monitor which one are profitable. But that’s not very fine-grained data … and I’m not going to set up a channel for each post.

Why the secrecy?
Why is this information not readily available? Wouldn’t it be in Google’s best interests to have bloggers and site owners more able to write the kinds of posts that generate clicks?

Would this data enable click fraud artists?

I assume there are reasons not to do this. I assume that Google has thought of this and decided not to do it. And I further assume that perhaps they are concerned about fraud and gaming the system.

But for the life of me I can’t figure out why.

[tags] adsense, google, adwords, data, clicks, john koetsier [/tags]

Google book search pumping up book sales

As I prognosticated a couple of months ago, Google Book Search is actually increasing publisher’s sales instead of aiding and abetting piracy, as most publishers assumed it would.

The problems with books that aren’t selling isn’t property rights, it’s obscurity. Google Book Search is a means out of that obscurity and a way to digitally filter the long tail of analog printed material.

Google has been enlisting publishers to voluntarily submit their books so that Web searchers can more easily find titles related to their interests, but some fear the project could lead to piracy or exploitation of their copyrighted content.

“Google Book Search has helped us turn searchers into consumers,” said Colleen Scollans, the director of online sales for Oxford University Press.

She declined to provide specific figures, but said that sales growth has been “significant.” Scollans estimated that 1 million customers have viewed 12,000 Oxford titles using the Google program.

Why this is not immediately obvious and apparent to dead tree publishers, I haven’t got a clue. Perhaps it’s because they still think of people who take money out of their wallets and put it into publishers’ as “consumers.” Whenever I see “consumer,” I think “misspelling of customer.”

But maybe that’s just one of my peccadilloes.

[tags] books, search, publishers, john koetsier[/tags] Credit: saw this first on Slashdot.

Short & fat or long & skinny: 37 Signals’ Job Board

I’ll take long and skinny, please. To go. But hold the fries.

37 Signals recently created a job board. For $250, companies posted jobs for RoR programmers, usability experts, web designers, and technical marketers.

There was only one problem: the board was oversubscribed. 37 Signals’ founder Jason Fried had intentionally wanted to limit listings there to about a hundred:

We felt about 100 listings at a time would be the sweet spot. Enough to provide choice to those looking for a job. Not too many to dilute the listings like so many huge job boards do. When your post is 1 of 100 you feel pretty good about having it seen by the target. When your post is 1 of 500 or 1 of 1000 you start to feel like you’re wasting your money. We don’t want anyone to feel like that.

However, lately there’s been – horror of horrors – too many postings. In fact, the job board is now bumping up against 150 simultaneous jobs. So today Jason Fried announced that the price was going up, to $300, in an attempt to regulate the number of postings down to about 100 through natural economics.

Now, a $50 price hike is no big deal … particularly when postings at Monster.com are $500 each – and a lot less targeted for the kind of employer/employee that would be at 37 Signals. But it’s an interesting response to increased demand.

And if that’s what 37 Signals wants to do, more power to them. But I think there’s better ways to increase usability for both job posters and job seekers.

As one commenter posted:

From my point of view, trying to limit the listings to approximately 100 simply makes the job board less useful. As a job seeker, a job in SF isn’t equal to a job in NY. While 100 may sounds like a lot of jobs, many cities have only one or two listings at most. Not a lot of choice for those seeking jobs. If too many listings is that much of an issue, wouldn’t it be better to provide some mechanism to limit by city, field, etc. and allow users to hone in on what’s relevant to their search?

Excellent point – and one that completely relates to the Long Tail theory of economics. In reply, I posted:

Very, very good point. As the tail gets long, we need filters to manage the data. I’d rather have a long skinny tail with good filters than a short fat tail with no filter at all.

Short and fat is great for a small number of people, but for the majority it just doesn’t have anything to offer.

Exclusivity is great. And simplicity is easier when options and numbers are limited. But actual usability as a job board suffers when 95% of the jobs are not in regions where any specific job seeker is located.

Usability – or, more precisely, usefullness – would be increased by a concurrent increase in the number of postings as long as you also have better sifting, sorting, and filtering mechanisms.

Long and skinny wins every time.

[tags] 37 signals, signal vs noise, long tail, job board, simplicity, usability, filters, john koetsier [/tags]

Contextual text-link advertising meets the Bible

I’ve been following eBible for some time now – I had a pre-launch invite, and enjoyed their web 2.0-ish scripture-reading experience. Only now, however, is eBible’s revenue model starting to clarify.

It’s essentially very simple – and very similar to Google’s AdWords/AdSense.

If you are an advertiser looking to reach Christians with contextually relevant advertising when they are actively using eBible.com, the CrossAds program is a cost effective, and highly targeted way to generate traffic, leads and revenue to your website, product or whatever you are looking to promote. With eBible.com CrossAds, the cost per click *pricing is very low and the available reporting allows you to see the results of your pay per click (PPC) campaigns.

By the way, text link ads are currently free on eBible … so if you have a product that is relevant to Christians, you’d better jump on the bandwagon soon.

[tags] bible, ebible, web2.0, ads, text link ads, christian, adsense, adwords, john koetsier [/tags]

Never accept another project. Unless …

I have firmly decided to never again accept another project. Ever. Unless, that is, certain parameters are met:

  1. Project definition
    What do you want to do? In detail. Why?

  2. Project scope
    When will this end?
    (Can be either time or accomplishment based.)

  3. Project outcome
    What defines success for this project?

  4. Project deliverables
    What do you want to see as an output of this project? (Similar to project outcome, but not exactly the same.)

  5. Project resources
    Who, what, time, money … and so forth.

Having those, I can make a good estimate of time required and chance of success. Absent these, who really knows?

And having those, I have a built-in tracking device that tells me how I’m doing. Am I half complete or just starting? A quick check at the deliverables will reveal everything I need to know.

[tags] project management, projects, john koetsier [/tags]

Business taxes and fornicating forms

My wife and I just finished up our business taxes for the year. Ouch.

Here’s a piece of advice to anyone who is planning to start up a company: don’t. Well, let me be a little more specific.

Don’t, if you are going to need to do the taxes yourself. See, we have a little business. As in “not the day job” business. As in “supplemental income.”

As in: why should I pay some accountant $1500 to fill out some forms?

Probably because doing your own business taxes is very much like doing nuclear physics – in Ukrainian. Jargon abounds. Words that mean one thing in Webster’s mean a very different thing in Revenue Canada-ese (or IRS-ese, for that matter).

And there’s this weird geometric reproductive law of fornicating forms going on: whatever you’re doing will require an amendment. Another “schedule.” Another form. Forms feed into other forms, feeding into other forms, and finally funnel back to the main tax document. Forms appear out of thin air, auto-generating whenever there is the slightest chance that you could, heaven forbid, be running out of forms to fill.

So, here’s my new business year’s resolution:

Make enough money to justify hiring an accountant!

[tags] business, taxes, accounting, start-up, john koetsier [/tags]

Post-modern advertising (or, how we know contextual ads work online)

I had a little post-modern moment visiting Nicholas Carr’s blog lately. Why? The ads, of course.

Here’s the ad. It’s a Google ad. A Google text link ad. And it’s advertising – yes – another text link advertising network.

I recently signed up for Text Link Ads, by the way. And yes, that’s a sponsored link. If you click it and sign up, I get 25 bucks (I think). Don’t feel obligated.

But here’s my point:

When’s the last time you saw a mainstream media ad for a mainstream media advertising company? If you’re like me, it’s been a long, long time.

Why?

You would think, if MSM advertising worked, agencies would be all over it. Turns out, when they put their money where their mouth is, agencies want something a lot more targeted.

Like text link ads? Yup, like text link ads.

Even though they are not free of problems, text link ads are FAR more targeted than your typical TV show audience.

Some company is putting its money on the line for every click … not spreading it out over thousands of potential viewers. Some company is specifically choosing keywords that their ad will pay for … not a made-to-segment TV show that no-one really knows exactly who the audience is on any given night. And some web visitor is reading/watching/creating something online that Google determines is significantly related to those keywords.

The proof? Even advertising companies are advertising now.

At least, the smart technical ones.

[tags] advertising, marketing, google, adsense, adwords, pay per click, contextual ads, text link ads, john koetsier [/tags]

Race through the forest: project management

I have a major apology to make to Timothy Johnson, author of Race Through the Forest: a Project Management Fable.

We’ve linked to each other’s blogs before – he’s got some great management and business insights – and he sent me a copy of his book about a month and a half ago. Unfortunately, I’ve been too embroiled in some major business process changes at work, and significant career choices in general to read it yet.

I will get to it, and I will review it, Timothy. Sorry! In the meantime, I note that it has some really good reviews at Amazon from some top-notch people. Impressive!

. . .
. . .

[ update ]

Checking Timothy’s blog, it looks like this was Very Good Timing. Wow. That’s cool.

[tags] timothy johnson, books, amazon, race through the forest, project management, john koetsier [/tags]

5 ways to get positive product reviews from bloggers

You’ve got a new product. How do you get bloggers to review it positively?

  1. Call it a beta
    Even if you think your widget is really, really good, tell bloggers that you’re still in testing, but wanted some early feedback. That way, if they find something that you didn’t know was wrong with it, they aren’t overly surprised or disappointed.

  2. Offer a free production version later
    If the demo model you’re giving out now can’t be kept by the blogger you’re sending it to, promise to send a production version later. The blogger will probably still be honest about what he or she finds, but will usually avoid calling you the Son of Sam in hopes of getting free gadgets later on.

  3. Pre-cushion
    If your think your product might have a couple of warts, mention them upfront. It’s better to hear about problems than to discover them, and it lets the blogger know you’re not a complete idiot.

  4. Be straightforward
    If your product is a really early iteration, and has major problems, present it that way. Tell bloggers that it sucks, and ask for help to make it better. Let them know that you’re not planning to take it to market as is, but are just looking from some good product input.

  5. Don’t. Just don’t.
    Be brutally honest with yourself. If it’s really bad, or just stupid, go sell it on the Shopping Channel or local weekly newspapers or some other meatspace MSM outlet. Don’t bring it within a hundred feet of bloggers, or you’ll lose control of your branding, positioning, and marketing almost instantly. (Assuming you have any to begin with.)

Whatever you do, if you’re tempted to give free stuff to bloggers, think twice. Is it good enough? If not, stop. You’re in for a nightmare. Unless you think no PR is bad PR.

If you ask me, I’d rather get positive spin.

[tags] product, reviews, bloggers, blogging, social media, marketing, pr, john koetsier [/tags]

Podcasting dead, long live Zunecasting!

I swear, Apple Legal does its level best every single day to do whatever it can in every way to do the maximum possible damage to Apple Computers Inc.

How can ostensibly smart people – I mean, they passed the bar, right – be so absolutely, abysmally, galactically stupid?

Now they want to take over “podcasting.” Find the details at Calacanis’ blog, the Wired blog, Scobleizer, ZDnet, and MacNewsWorld .

“Podcasting” as a term for personal audio publishing online is a term that does nothing but good for Apple, the iPod, and the whole iPod economy. Conversely, coming down with the legal fireworks ticks off potential clients, alienates Apple Computer Inc., and provides fodder for rivers of bad press.

Imagine the alternative: Zunecasting.

Perhaps Apple would prefer that?

[tags] podcasting, apple, legal, lawyers, IP, trademarks, zunecasting, john koetsier [/tags]

Blogged with Flock

The secret of making $2.3 million/year by blogging

Today, Dave Winer said that he made $2.3 million via his blog, Scripting News. How on earth did he do that?

I would really like to know, and I bet thousands of other bloggers would as well.

But – little hint up front – it’s a secret. A very intriguing secret, and a secret with clues, but, in the end, a very secretive secret.

Here’s what Dave says:

People think blogs are about advertising, and I would agree, but they’re thinking in terms of clicks and eyeballs, and I’m thinking of technology that’s created using the intelligence of community participation.

Want to see how it’s done? It’s here in the archive of this blog. Don’t have the time to read the archive? Read today’s blog. We will get a whole new flow built here, through persistent experimentation, refinement, listening, promoting, thinking, and looping.

Hrm. OK.

It’s one of those non-explanatory explanations. Kinda cagey, vague, and secretive in an elementary school “I know something you don’t” kind of way. What on earth does he mean?

It’s fairly obvious right away from just looking at Scripting News that it does not carry advertising. That seems to jive with his comment above.

So what is it about? “Technology that’s created using the intelligence of community participation” sounds wonderful and interesting and web 2.0-ish … but what does it mean in relation to $2.3 million of annual revenue?

Dave teases us by saying: “It’s here in the archive of this blog.” Is it? I have some time, and I’ve been checking through his archive. Maybe I’m too dense. Or I’m just not seeing the forest for the trees.

But I don’t see things generating $2.3 million of revenue.

Perhaps there’s a clue in the most prominent feature in Scripting News’ right sidebar, the Community Directory. Maybe there’s a site there with ads, or some other revenue model, that is generating significant revenue.

There are a lot of links there to feed directories of sorts, and a whole bunch of errors … but nothing that looks like a money machine.

Knowing that some of us are dense, Dave gives us one more clue:

Don’t have the time to read the archive? Read today’s blog. We will get a whole new flow built here, through persistent experimentation, refinement, listening, promoting, thinking, and looping.

OK. So today’s blog, September 22, 2006 has clues to what is earning Dave a couple of megabucks a year. Does someone else see them? I sure don’t.

Unless Dave is charging $100/link (and he’s not … he’s linked to me two or three times, and I haven’t paid him any money … not that he would do that anyways), how the heck is he making money? His only other comment there is a vague futuristic statement.

I’m stumped. I’d like to hear others’ ideas.

Because if no-one else knows how Dave Winer is making millions via Scripting News, maybe it’s just April Fool’s day and no-one told the rest of us.

Or the secret of making $2.3 million/year by blogging is just that: a secret.

[tags] dave winer, scripting news, blogging, millions, 2.3 million, advertising, john koetsier [/tags]

Free stuff for bloggers

Who doesn’t want free stuff?

The free stuff for bloggers marketing brigade is hitting bizhack. Over the next week or so, I’m going to be getting Build the Life You Want and Still Have Time to Enjoy It by Jim Claitor and Colleen Contreras as well as The Blog Ahead: How Citizen-Generated Media is Tilting the Communications Landscape by Scott Hall.

It’s interesting to be in this position of getting “free stuff” to review … I feel like I’m back writing for Mac online newsmagazines and getting software and hardware goodies from companies who are hoping to get a good review.

All I can say is: I welcome the opportunity, but I’ll be as honest and real as if I had bought the book myself. Also, I’ll always disclose when I received it.

Hopefully, the people who are sending me these books have learned the Joel Spolsky lesson: don’t send crappy stuff to bloggers.

[tags] books, business, reviews, bloggers, marketing, social media, integrity, john koetsier [/tags]

When NOT to market your product via bloggers

OK, brace yourself. This is a really easy one …

The time NOT to market your product via bloggers is when you HAVE A LOUSY PRODUCT.

If you have a lousy product, whatever you do, don’t send it to bloggers. Hopefully, they won’t see it, won’t realize it’s a lousy product, and won’t post on it. There is, after all, a variety of word-of-mouth marketing that you don’t want.

If you have a lousy product, hide it.

Don’t let bloggers see it. Keep it far away from clueful people with their own personal electronic printing presses.

Instead, sell it via mass media to people who still read paper magazines and paper newpapers. Use advertising on network TV.

This way you can show your product to people who can’t try it, market to people who won’t know it sucks, and sell to people who don’t check out the online buzz first.

. . .
. . .

This post inspired by Joel Spolsky’s post on the incredibly bad Sprint Power Vision network, and the free LG Fusic they sent him to try. Talk about disaster.

Scoble comments on this too …

[tags] sprint, joelonsoftware, joel spolsky, LG, fusic, cell phone, power vision network, social marketing, blogging, WOM, word-of-mouth, john koetsier [/tags]

Who’s the idiot? Me!

I recently sent out a few emails – about a thousand – to tell clients a few details about a program to which they participate.

Imagine my surprise when I started getting calls and emails saying the program website (which I had just checked) was not working. A few minutes sufficed to find the problem:

People were confusing email addresses with web addresses. Ouch!

This hurt, and at first I was a little put out. After all, who doesn’t know that name@domain.com is not a web address?

Apparently, my clients.

If wisdom is what you get when you screw up, I’ve gained a little bit today. Test, test, test, test. And when you’ve done, test again. At least run your messages past a few complete technophobes. And adjust based on the result.

Why?

It’s not my customers that are stupid. Unless I think that buying from me is a bad decision!

[tags] usability, email, marketing, messages, test, testing, communication, john koetsier [/tags]

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