How smart are “smart home” devices if you can’t install them? Or, if like 55% of Americans, you can’t troubleshoot them when issues come up?
The smart home industry is projected to be worth $151 billion by 2024. But there’s a downside to all this growth: complicated “smart” devices that aren’t very smart at all. And according to a new survey, 62% of us are likely to return smart home products if we find them too complicated to use.