My latest at Forbes: Salesforce just launched AgentForce Operations, a platform that lets AI agents handle the heavy lifting inside enterprise workflows: supply chain, procurement, finance, claims, underwriting, IT provisioning. The promise is real: 50-70% reduction in cycle times and 80% less manual data entry.
The big news? You can bring your own agent. That means OpenClaw, NanoClaw, or whatever AI agent you prefer can plug directly into Salesforce workflows via API. Salesforce has its own agents too, but the open architecture is what matters here.
The technical foundation comes from Regrello, the supply chain workflow company Salesforce acquired last year. The core mechanism is something called a Blueprint: a structured, end-to-end workflow with defined start and end states. Salesforce ships 30+ out-of-the-box Blueprints and you can chain them together for complex automation.
One genuinely interesting finding from Salesforce SVP Sanjna Parulekar: companies designing processes for AI are actually adding steps, not removing them, while still finishing faster. That flips 20 years of process reengineering orthodoxy on its head.
ServiceNow is pitching essentially the same idea.