Leo Bottary is back blogging again, at CSI season two.
(That’s Customer Service Insights, of which he has more than a few.)
As Leo mentions, he’s finished his masters degree (lucky dog, I’m still in the middle of a long tough slog) moved to New England, and switched his corporate allegiance from Hill & Knowlton to Mullen. That’s a lot of change!
Welcome back, Leo.
Thanks John. You write one of the smartest blogs out there. I look forward to your continued insights.
Still thinking about Idi Amin, client service, and speaking truth to power?
I am! That was a great post.
(For anyone just joining the conversation, Leo is referencing a post on his blog that’s generated a lot of discussion:
http://clientserviceinsights.blogspot.com/2008/03/client-service-and-idi-amin.html )