Whose convenience, precisely?

I detest the theatres that want you to order your tickets online … and then charge you a “convenience fee.”


Whose convenience are we talking about? Obviously, not the theatre’s. Whose convenience should matter to the the theatre? Obviously, ours!

If offering online tickets really was convenient for the theater as well as being convenient for us the convenience “fee” would be a convenience “discount.” And yet we stand in long lines at the theater, waiting to pay, waiting to enter. Rather inconvenient, wouldn’t you say?

Tell me again why I shouldn’t wait for the DVD to come out.

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As an afterthough, let’s not even talk about the miserable usability of a form that, although every price class is the same price class, still has three price classes. Intelligence abounds.

[tags] theater, convenience, fee, john koetsier [/tags]