What is customer empathy? 9 industry experts weigh in

Customer experience is critical. I recently contributed to a post in User Testing Blog on the topic.

Here’s what I had to say:

“Customer empathy means walking the same path your customers are taking: living their pain, feeling their needs, and deeply understanding the solutions that will work. That’s why the best products are often built by people who are creating solutions for their own challenges.”

Read the full post here …