Update: Technorati CEO Dave Sifry has responded in the comments. Thanks!
Technorati board member and venture capitalist Ryan McIntyre is the only upper echelon person associated with Technorati who has even commented on the quality of service that Technorati has NOT been providing lately.
Kudos. But why aren’t we hearing from Dave Sifry about it?
When I saw McIntyre’s post which mentions the issues, I posted the following comment on his blog:
If you’re on the board, are you able to affect the situation at all?
Technorati’s service has always had great PROMISE, but always been greatly “spotty,” as Liz Dunn quaintly referred to it.
First of all: some major effort to solve the problem with the million$ that Technorati has recently raised should be a number one priority. And secondly, some honesty and openness about the situation would be greatly appreciated.
I mean … the arbiter of the blogosphere has what, 2 posts on its blog all of last month – a horrible month, when it’s been up and down like a yo-yo? This is ridiculous: be upfront, be honest, be real.
(This is something that Dave Sifry should take to heart too … as I’ve tried and tried to bring a few issues to his attention via email, links to his blog, and comments on his blog … all without the least sign of success.)
The issue is not only being up or down, or the notorious, infamous “Technorati is experiencing a high volume of searches right now and could not complete your request,” which I’ve seen on the HOME PAGE.
It’s also data integrity as the service appears to wildly swing between mutually inconsistent datasets. Links appear and disappear with disconcerting frequency.
Some kind of information about what the company plans to do about it would be nice. How about telling bloggers the plans for ensuring that it won’t happen again? A little PR wouldn’t be out of place.
As a member of the blogosphere, I suggest that could start on the Technorati blog.
Why am I doing this? Why am I harping on this?
Bloggers care about Technorati. Enough to want Technorati to be better.[tags] technorati, Ryan McIntyre, sifry, john koetsier [/tags]