Tag - blurb

Great Service Shoutout: Blurb, Nielsen Norman Group

Complaints are too easy – I like to blog raves as well as rants.

I’ve just received excellent, above-and-beyond, unexpected great services from two class organizations: Blurb, and the Nielsen Norman Group.

Blurb recently printed the book I did for my parents’ 50th wedding anniversary. A number of books arrived with scratches. I emailed them, they asked for a photo, I emailed a photo back, and they immediately shipped out new copies.

Nielsen Norman Group publishes usability studies, among other things. I ordered a downloadable product from them, not realizing it was only part of a study and not terribly useful on its own. Upon getting and reading through the study – and realizing that it was not what I needed – I emailed customer service. They immediately refunded my money, and asked me to delete the PDF from my computer, which I did.

Simple, fast, helpful.

In both cases: wow and thanks. You exceeded my expectations.

50th anniversary

My parents recently celebrated their 50th wedding anniversary. So my sisters and I held a celebration at the Four Seasons in Vancouver … and we also created a book showcasing my parents’ lives and our life as a family.

I used Blurb to create the book. It was great, but as with all projects like this, the hard work was in selecting, digitizing, and cleaning up the photos. My wife Teresa and I probably put in over 50 hours of work into the book, but the results are spectacular.

Here’s a link to the book, and a limited preview: