Meetup: this is how NOT to treat paying clients

Earlier this week I set up a Meetup group for coworkers in BC’s Fraser Valley. It contained some information about coworking, some hints on the kinds of people who might enjoy coworking, and a link to our current landing page for coworking in Abbotsford.

Today I was informed that the meetup group had been terminated:

Needless to say, I was totally flabbergasted. Our meetup group was for people who wanted to help start a coworking community in the valley. It wasn’t about porn, and we weren’t selling anything. So why were we being closed? How were we not in compliance?

Well, the answer was simple.

For more information you can review the Terms of Service

This is one of those cases where something that is simple is not easy. Here are the Meetup’s terms of service – to the right. As you can tell … there are a lot of terms. And a lot of words. And a long, long, long web page full of reasons why we were not in compliance.

But which one was applicable?

After a lot of reading, I think it was this one: 5.3(b)(vii). Yeah, that’s number 5, section 3, subsection (b), sub-subsection (vii). Which reads under a heading titled “Grounds for removal, sanction, and/or suspension:”

[Posting any material] that uses the Platform primarily as a lead generator or listing service for another website;

Well. Perhaps the link to our coworking signup page violates that stipulation.

Here’s how you should treat that scenario, Meetup
Here’s a wild, crazy idea. I know it’s out of left field, so brace yourself. Be seated. Hold on to your hat.

How about: you send me an email, explain that stipulation, and ask me to remove it?

I know it’s ground-breaking and earth-shattering … but do you think that might be better than arbitrarily booting a paying customer with no reasonable explanation?

No, I didn’t read your terms of service
I’m sorry, but there are 14 pages of TOS, totalling 8319 words. And I have a life.

So no, I didn’t read your TOS. And I don’t think your TOS is reasonable or customer-friendly.

So please …
So I’m asking … please reinstate the group. I’ll remove the offending link (if indeed that is the problem).

 


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