How to cancel recurring Paypal payments and subscriptions

Noticed a drain on your Paypal account lately? Wondering why there’s always money missing?

I recently checked my Paypal account and noticed a subscription and recurring payment for a service that I no longer needed. But cancelling is not terribly simple in the Paypal interface. In fact, you’d almost assume they’ve built the user interface to discourage discovery and awareness of all your recurring payments. Or, at least, made it hard to find and stop subscriptions.

Here’s a step-by-step guide to finding and cancelling Paypal subscriptions:

  1. Log into Paypal
    Then click on the History link in your account overview:
    Find all your recent transactions
    Select the first radio button and pick Last Three Months, which will show you enough history to know for sure which payments are recurring.

  2. Select Subscriptions
    Select the Subscriptions link above the activity listings. Now you should see all your subscriptions and recurring charges in Paypal.

  3. Click the Active button
    While you might reasonably be expecting and looking for a cancel button (!!!) click the Active button:

  4. Scroll down and click Cancel Subscription
    Yes, it’s right at the very bottom of the page …

  5. One more step … confirm the click
    No, you’re not quite finished, now confirm that you want to cancel the Paypal subscription and stop all recurring charges by clicking the Cancel Subscription button on the confirmation page …

Now you’re finished – cancelling your Paypal recurring charges in six easy steps 🙂

Theoretically this should be a lot simpler: Paypal should simply provide a link right on your account for all recurring charges so you don’t have to search for them. And … providing a clear “Cancel” link instead of a somewhat cryptic “Active” button.

 


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