The future of work is a lot different than the past. I recently attended OpenText’s conference where they laid out their vision of the future of AI agents;
Summarizing my latest post at Forbes:
At OpenText’s Nashville conference, executives made a bold prediction: soon every knowledge worker will oversee their own team of AI agents automating workflows, accelerating productivity, and expanding what one person can accomplish. Companies like Amazon, Salesforce, HubSpot, IBM, and Honda are already seeing dramatic ROI — from 80% time savings to 94% automated HR resolutions and tens of thousands of automated customer conversations.
But the shift brings challenges too. OpenText CTO Savinay Berry warns that agentic AI massively expands the cybersecurity attack surface, and companies will need “agent lifecycle management” just like HR for humans. And while AI will reshape roles — especially middle management — Berry argues humans aren’t going away. Instead, the future of work becomes systems thinking, orchestration, and managing fleets of digital assistants.
In other words: the industrial revolution of knowledge work is here. The only question now is whether you want to be a boss … of AI.