In the beginning was steam. Then electricity, and most recently computing. But the fourth industrial revolution, Salesforce chief product officer Bret Taylor says, is characterized by the rise of intelligence.
And only 15% of companies are ready for the shift.
“We’re currently in the fourth industrial revolution,” Taylor said this week at Salesforce Connections, a company conference in Chicago. “But it’s not about bits and bytes … behind every one of our connected devices is a customer.”