The unveiling of Google’s Duplex a few weeks ago was a game-changer: that almost everyone can agree. But what game did it change?
For one: chatbots.
For me, I’m hopeful I’ll never have to waste time on simple transactional phone calls with companies ever again. Of course, that’s some time off. But eventually, each of us will have the capability of telling Google, Siri, Alexa, Cortana, Bixby, or whatever AI assistant we use to get things done.
And they will, even if it means interacting with an API-less “real” world.
For now, Duplex means five things will change about bots and chatbots.